What information do we collect about you?
How will we use the information about you?
Disclosure of your information
Access to your information and correction
Destruction of Personal Data
How to contact us
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you use our website or when you contact us. This might include, for example, your name, address, e–mail address, telephone number,home address,driving licence, Motorcycle theory test certificate ,CBT Certificate and country of residence. We may also collect information about your computer or device, including where available your IP address, operating system and browser type, for system administration purposes.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We collect and keep personal information about you digitally or on paper (such as CBT certificates)so that you can receive the services which you have requested or for which you have subscribed and, if you agree, so that we can e-mail you information about us and our products and services which may be of interest to you. We may also use this information to personalize or enhance your browser experience. We will retain your personal information for a maximum of 2 years, to allow us to issue CBT duplicates if required and to contact you prior your CBT certificate expires.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal data in the following circumstances:
to our professional advisers (for example, our auditors, legal advisers, public relations advisers and nominated adviser), but always taking safeguards to protect the confidentiality of your personal information.
in the event that we sell or buy any business or assets, in relation to which we need to disclose your personal information to the prospective seller or buyer.
in the prevention or detection of crime or money laundering.
where we are otherwise required to do so by law.
We may, from time to time, like to send you information by email or text about products and services of ours which may be of interest to you. Where we email you with information about our products and services, we can always contact us to tell us that you do not want to receive any further information from us about our products and services. If you have requested information from us and subsequently change your mind, you can email us at and we will make a note not to send you any more of this information.
ACCESS TO YOUR PERSONAL INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all of your personal information, please contact us on: email@example.com. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You can ask us at any time to correct or remove any of your personal information if you think what we hold is inaccurate.
Ipass London Limited are working towards MCIAC Accreditation which will enable us to demonstrate that we offer high levels of customer service as well as providing high quality rider training.
You will receive a survey from the MCIAC and a review request from Trustpilot to ask about your experience, this will just take a few minutes to complete, and we would be very grateful if you could take the time to tell them how you felt about the training you received from us.
Your feedback is collected by MCIAC /Trustpilot and fed back to us .
Personal data collected on this form will only be used for the purpose of the MCIAC Quality Assurance and reviews from Trustpilot will be used to improve the organisation's efficiency and effectiveness and to provide a better service overall.
Destruction of Personal Data
Ipass London Limited will be holding personal data for up to 2 years from the day the data were collected/processed.
Personal data stored by us will be destroyed within 2 years as follow:
Digital data such as calendar entry from Reservio, merchant company services such as Sage , paypal , etc will be deleted manually by IPASS Team within 2 years from collection or using a data shredding software when required
Paper documents containing any customer personal data will be shredded and disposed in confidential waste.
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